VEON FAQ
Getting started with VEON
What can I do with VEON?

Message and call all your VEON contacts, listen to music and explore content channels on VEON. If you are on a VEON inclusive data plan, you can also manage your mobile account.

How much space does VEON use?

Approximately 64 megabytes.

Who can I message on VEON?

You can chat with all your contacts who have joined VEON. Create group chats, share your location and send photos and video. To message contacts not yet on VEON, simply invite them to join.

How do I invite my friends or family to join VEON?

In order to chat with your contacts, everyone must have VEON installed on their phone. To easily connect and invite friends, simply synchronize your phone contacts. With VEON public directory, enter the name of your friend in the search bar and find them even if they are not in your address book.

Can I use VEON when I travel abroad?

Yes, use VEON while travelling, for free with a WIFI connection. You will be subject to data charges if you use 3G/4G in accordance to your tariff for roaming services.

How do I manage my credit balance?

If you are on a VEON inclusive data plan you can access your data, minutes and SMS balances in your VEON Account. Manage your mobile plan and credit offers or top-up instantly. Other mobile service providers accounts are not synced on VEON.

Can I Top-up with VEON?

If you are a Jazz, Beeline Russia, Beeline Georgia, WindTre or Kyivstar subscriber you can securely use VEON to add money to your account. Top-up your number, or another number by choosing the account you want, instantly. You can use your saved payment method, enter a new credit card or use PayPal. You will receive a confirmation notification on your successful top-up.

Can I login to VEON from another device?

Once you have created your account you can use VEON on any other compatible device. Note that the session on the first device will be interrupted.

Do I need to verify my phone number every time I enter the Veon application?

No. Select “Remember me” during the registration and it will save your phone number.

How do I get help on VEON?

All users can request support using the form below or via our local support centers in Pakistan, Georgia, Ukraine, Italy and Russia.

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